What two types of purposes do all business messages have

Answer: Refer to Explanation

Explanation:

1. a. Sales pitches, requests for favors - Persuasive.

When writing a Sales Pitch or Request for Favors Message, one must try to convince the intended receiver to buy the good being sold or to be willing to grant the favor requested. For this reason, the tone has to be persuasive.

b. Replies, goodwill messages, direct claims - Positive

These types of messages have to have a positive tone because they should come across in a friendly way so that the receiver may accept it as such.

c. Bad news, refusals - Negative

These are negative messages and as such should have a negative and indirect tone so that the receiver may understand the gravity of the message.

2. a. Make a list of points to cover.

d. Collect information.

e. Compose the first draft

The 3-x-3 writing process is a method of writing used to encourage a good writing flow.

It is divided into 3 stages being, Prewriting, Writing and Revising.

During Prewriting, one must determine why the are writing as well as who the message is intended for. Gilberto has done this already so the next step is the Writing stage.

The Writing stage includes, Making a list of points to cover so that the writing may be orderly and have the relevant information. It also includes researching where you collect information for the message to be written. And then finally composing the first draft which can then be scrutinized in the next stage.

3. Messages delivered through business letters are less likely to reach unintended recipients than messages delivered through e-mail.

Thus, business letters are more confidential.

Messages through Business letters have the intended recipients stated and usually get to the intended recipient as a result. Emails can sometimes be mixed up.

That fact means that business letters can carry more sensitive information and as such are more confidential.